As from March 1, we can offer our customers a Service Agreement, when purchasing new products, which provides extra security for critical applications.
Our new option 99/11 comprises all product categories and contains the following:
- SW and FW updates during the agreement period
- Update of user’s and programmer’s manuals during the agreement period
- Technical support whenever needed, with guaranteed 24h response time during normal office hours.
- One functional check per year in the factory test system, including
- Calibration of the internal time-base reference oscillator
- Calibration of RF power (GSG-5/6 only)
- Priority calibration and repair in our service workshop with typical 1 week turn-around time (2 weeks for GSG-series)
- Loaner units during check, calibration and repair if available (on request in advance)
- Freight and insurance costs for transports FROM Pendulum Instruments
- Agreement can be prolonged yearly. A terminated agreement cannot be re-opened later
The Service Agreement is called Option 99/11 and comprises all product lines.
Click here to download the datasheet for the Service Agreement
All countries in Europe, plus some selected countries outside Europe. The list of countries will be continuously updated. For the current list of countries where the Service Agreement can be purchased, please contact Pendulum Instruments, or its local Sales Representative.